Privacy and Cookie Policies
Last Updated: November 1, 2025
This Policy explains how www.vehicleinformationservices.co.uk ("we," "us," or "our") handles your personal information. We are committed to transparency and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are & Important Disclaimer
Who We Are & Important Disclaimer
- We are NOT the DVLA.
- We do NOT process road tax payments.
- Our Billing Portal: For payment management and cancellations, we use the dedicated portal vehicledebit.co.uk.
Contact Email: info@vehicleinformationservices.co.uk
2. Information We Collect
We collect only the minimum data necessary to provide our reports and subscription service:
- Identity & Contact Data: Name and email address.
- Vehicle Data: The Vehicle Registration Mark (VRM) you provide for the report.
- Transaction Data: Details about payments to and from you.
- Note: We do not store your full credit/debit card numbers. These are processed securely by PCI-DSS compliant partners (e.g., Stripe/PayPal).
- Technical Data: IP address, browser type, and how you use our website (collected via cookies).
3. How We Use Your Data
Under UK GDPR, we must have a "legal basis" for using your data. We use your data:
- To Perform Our Contract: To generate your VR/5 Report, manage your 12-month subscription, and process payments.
- For Legitimate Interests: To improve our website, prevent fraud, and provide customer support via info@vehicleinformationservices.co.uk.
- To Comply with Law: For tax records and regulatory reporting.
4. Sharing Your Information
We never sell your data to third parties for marketing. We only share data with:
- Service Providers: Billing platforms (identified on statements as vehicledebit.co.uk), secure payment processors, and vehicle data aggregators.
- Legal Authorities: Only if required by law or to protect our legal rights.
5. Data Retention (How long we keep it)
- Subscription Data: We retain your data for the duration of your 12-month subscription.
- Auto-Deletion: Once your 12-month contract naturally completes or is cancelled, we retain basic transaction records for 6 years to comply with UK tax and consumer law, after which it is securely deleted.
6. Cookies & Tracking Technologies
We use cookies to ensure our website functions correctly and to understand how visitors use the site.
- Strictly Necessary Cookies: Required for the "Checkout" and "User Account" areas to work.
- Performance Cookies: (e.g., Google Analytics) Help us see which pages are popular. These are anonymized.
- Your Choice: You can set your browser to refuse cookies, but some parts of our site (like the report delivery system) may not function correctly.
7. Your Legal Rights
Under UK law, you have specific rights regarding your data:
- Access: Request a copy of the data we hold about you.
- Correction: Ask us to fix inaccurate information.
- Deletion: Ask us to delete your data (where we no longer have a legal need to keep it).
- Withdraw Consent: If you have opted-in to anything, you can opt-out at any time.
To exercise these rights, email us at info@vehicleinformationservices.co.uk.
8. Security
We use industry-standard TLS (Transport Layer Security) encryption to protect data transmitted to and from our website. Access to your personal data is strictly limited to employees and partners who "need to know" to fulfil your service.
9. International Transfers
Your data is primarily stored in the UK. If any of our service providers (like payment processors) store data outside the UK/EEA, we ensure they provide the same level of protection required by UK GDPR through "Standard Contractual Clauses."
10. Complaints
If you are unhappy with how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.